Terms of service
Last updated: November 2025
Welcome to My Little Story (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website https://mylittlestory.eu and the purchase of our customized products. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before placing an order.
1. General Information
My Little Story is an online store specializing in customized and personalized children’s books.
Our contact email is support@mylittlestory.eu.
We operate under EU consumer protection laws and data privacy regulations (GDPR).
2. Eligibility
By using our website or placing an order, you confirm that:
-
You are at least 18 years old, or have permission from a parent/guardian.
-
You agree to provide accurate and complete information during checkout.
3. Customized Products
All our books are personalized based on details provided by you at checkout (e.g., names, dedications, or other custom text).
Please review your details carefully before placing an order, as we print exactly what you submit. Once an order is confirmed, changes cannot be made.
4. Pricing & Payment
All prices are listed in EUR (€) and include applicable taxes unless stated otherwise.
We accept major payment methods available through Shopify’s secure checkout system.
Payment must be received in full before production begins.
5. Shipping & Delivery
We ship worldwide using trusted carriers.
Estimated delivery times are provided at checkout but may vary based on destination, carrier delays, or customs clearance.
We are not responsible for delays caused by external factors or incorrect shipping information provided by the customer.
6. No Return or Refund Policy
Because our products are custom-made, all sales are final.
We do not accept returns, exchanges, or cancellations once an order has been placed.
If your order arrives damaged, defective, or incorrect due to our error, please contact us within 7 days at support@mylittlestory.eu with your order number and photos of the issue. We will arrange a replacement if verified.
7. Intellectual Property
All content on our website — including text, images, illustrations, and product designs — is the property of My Little Story or our licensors and is protected by copyright and trademark laws.
You may not copy, reproduce, or distribute any content without prior written consent.
8. Privacy & Data Protection
Your privacy is important to us.
We collect and process personal data in accordance with our Privacy Policy and the EU General Data Protection Regulation (GDPR).
By using our website, you consent to our collection and use of your data as outlined in that policy.
9. Limitation of Liability
To the maximum extent permitted by law, My Little Story shall not be liable for:
-
Indirect, incidental, or consequential damages arising from the use of our website or products;
-
Errors in personalization caused by incorrect information provided by you;
-
Delays or losses caused by third-party carriers.
Our total liability for any claim shall not exceed the amount paid for the specific order in question.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the European Union and the Republic of Ireland (or insert your actual country of registration if different).
Any disputes shall be subject to the exclusive jurisdiction of the competent courts in that region.
11. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after any changes indicates acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us:
📧 support@mylittlestory.eu